Getting Into Your Account
There is no special login site made just for St Giles. Everything is handled through the main platform at grosvenorcasinos.com, and that one account follows you around, whether you are at home or walking into the venue on Tottenham Court Road. One profile, one password, all locations.
To sign in from a desktop browser, you only need a few steps.
- Open any browser and go to grosvenorcasinos.com.
- On the homepage, look to the top-right corner for the Log In button.
- Click it - a small login window or panel appears.
- Type in the email address you used when registering.
- Enter your password carefully in the password box.
- Press Sign In to continue.
- Your main Dashboard will load with your balance, bonuses and settings in one view.
- From there you can click into My Account to change personal details or review your transaction history.
If you come to Grosvenor Casino St Giles in person, the reception team can check your membership using exactly the same registered details. Your online login and your membership at the physical venue are tied together, so you are not juggling two separate profiles.
Logging In on the App
The mobile app plugs into the same account system as the website. The screens look a bit different, and there are extra sign-in options like biometrics, but the core is the same email and password.
To get in on your phone or tablet:
- Download the official Grosvenor Casino app from the App Store or Google Play.
- Open the app and tap Log In on the first screen you see.
- Enter your registered email address and your password.
- Tap Sign In and wait for the app to connect.
- After you have logged in once, you can go to Account Settings and switch on Face ID or fingerprint login if your device allows it.
- Next time you open the app, you simply confirm with your face or fingerprint instead of typing.
The mobile Dashboard is laid out to feel familiar if you use the desktop version. Deposit, Withdrawal and Responsible Gaming sit in the bottom navigation bar, so you can reach them quickly. Over time, plenty of people end up using the app far more than the website simply because it is always in their pocket.
When Something Goes Wrong at Login
At some point, most players hit a snag: password slips your mind, the system says your email is unknown, or your account is temporarily locked. It is annoying, but usually fixable in a couple of minutes.
Here is a quick table with the usual problems and what to try first.
| Issue | What to do |
|---|---|
| Forgotten password | Click Forgot Password on the login screen, enter your email, follow the reset link |
| Email not recognised | Check for spelling mistakes; if it still fails, call support on +44 (0) 20 7299 7600 |
| Account locked | Several failed attempts can trigger a lock - wait a bit, then reset your password |
| Biometric not working | Turn biometric login off and back on again in Account Settings inside the app |
One simple but useful habit: if you request a password reset and nothing arrives within a few minutes, open your spam or junk folder before you send another request. Firing off several reset requests in a row can actually slow the whole process down rather than speeding it up.
Password reset emails are always sent to the single email address stored on your profile. They are not sent by SMS or any other route, so make sure that the email you registered is one you can still log into without issues.
Creating a New Account
If you do not have a Grosvenor account yet, you can create one online first and then visit St Giles, or do it the other way around. You can sort out venue membership when you arrive at the casino, but to tie it to an online profile you still need to complete registration on the website.
To register for a new account, the flow is straightforward:
- Go to grosvenorcasinos.com and choose Sign Up or Join Now.
- Enter your full legal name, your date of birth, and your UK residential address.
- Add a valid email address - this will be your login ID from now on.
- Create a password that fits the stated complexity rules for the platform.
- Submit the form and then check your inbox for a verification email.
- Click the verification link in that email to confirm your address.
- Finish the identity check by uploading an acceptable photo ID and proof of address, as required by UK Gambling Commission rules.
- When your documents are verified, your account becomes fully active for use online and at the St Giles venue.
You need to be at least 18 years old to open an account. Age and identity verification is compulsory before you can make deposits or withdrawals. It is not something Grosvenor can skip or speed past - it is a hard requirement from the UK Gambling Commission and applies to every player.